Requirements-focused CMS selection
By following a requirements-focused methodology, instead of feature-driven approach, the right CMS can be selected to meet your unique business needs.
Collaboration: leading by example
A case study of building collaboration within WWF, by bringing together people who are already working together.
Three fundamental purposes of an intranet
To be truly effective, intranets need to address three fundamental purposes: content, communication and activity.
Fun on the intranet
Including fun features on the intranet can send the message that the organisation is a great place to work.
Four types of enterprise mobility
When examined more closely, the mobile enterprise means many different things, delivered in different ways.
The importance of staff induction
Staff induction is vital in getting staff up to speed, and ensuring they are productive. Yet most organisations have inadequate or ad-hoc processes in place.
Planning your SharePoint intranet project
While broadly like any other intranet project, SharePoint intranets bring unique opportunities and challenges.
Open-source content management systems
Open-source CMS has now matured to the point where it should be considered alongside commercial products, but is not without its weaknesses and issues.
Good search is knowledge management
Beyond just helping staff to 'find stuff', search can play a valuable role in meeting broader knowledge management goals.
Escape the organisation chart on your intranet
Escaping an organisational structure for your intranet is not easy, but will deliver many business benefits.
Drawing clear lines between information systems
In many organisations, the intranet competes with e-mail, file shares, document management and records management. What is needed is a clear policy about what these systems are for.
The importance of 'tangible' and 'visible'
Intranet teams should be guided by two words when planning intranet activities: tangible and visible.
Intranet kiosks or remote access?
here are many staff that have little (or no) access to a computer during work hours, and there are two main approaches for making intranet available: kiosks and remote access.
Search doesn't work out-of-the-box
Out-of-the-box, search doesn't work, and there is a small (but vital) piece of work needed to design and tune the search solution.
Does your CMS vendor have product expertise?
More than just about finding the right CMS product, it's also about obtaining a vendor who can support your needs for the lifetime of the solution.
While the goal of interoperability between content management systems (CMS) is very important, it is limited by the lack of implemented standards.
Intranets: when to build, and when to buy
In an ever-changing landscape, when is the right time to buy a product, rather than custom-build a solution?
The softer side of intranets
The intranet should provide a human face to staff, and can do much to build and transform the corporate culture.
The difference between usable and useful
A redesigned site can be easy and quick to use, and perfectly structured, and still be useless. For a site to be useful, it must meet user needs, and there are a range of techniques for identifying these.
The importance of CMS usability
The success of a CMS depends it being used, and whether authors create content. It these two challenges makes the usability of the CMS critically important.
The real cost of email in organisations
There is very real cost of the reliance on email: the duplication of information management activities, which has a significant impact on productivity, consistency and accuracy.
Understanding the requirement for a portal
This article uses two case studies to explore when to select a portal, and when a content management system would be more appropriate.
Use the intranet to support leaders
Intranets can play a key role in supporting the work of senior leaders.
Sources of CMS uncertainty
In the context of limited budgets and timetables, organisations must identify the most uncertain aspects of a CMS project, and concentrate management efforts on them.
Create an upwards spiral for your intranet
If intranets are to succeed, an upwards spiral must be created, where each success (no matter how small) leads onto further improvements.
Plan for BYOD
Organisations need to quickly start planning their support for bring your own (mobile) device.
How to get approval for your intranet project
What intranet content should be in PDF format?
The different uses for PDFs and web-based content on intranets is a common source of confusion.
Knowledge management for call centres
Call centres are growing rapidly. They are also confronted with many challenges, and KM has much to offer in overcoming these difficulties.
Why every small website needs a CMS
A non-technical introduction to how a CMS can benefit any website, however small.
Educating the executive about the intranet
Executive support is critical for intranets, and there are a range of practical approaches for gaining this.
Target emotions in the business case
Intranet business cases need to beyond dry numbers and recommendations, and target emotions and key business needs.
Paradox of delivering to isolated staff
Staff in geographically isolated locations are most reliant on information sources such as intranets, and yet in practical terms they are the hardest to reach.
Communicating in a crisis
Floods, earthquakes, fires and other natural disasters have a huge impact on organisations and their ability to communicate to their staff.
Jargon test your intranet
Jargon can make it hard for even experienced intranet users to find what they need and to complete tasks.
Three ways to deliver digital workplace solutions
Digital workplace teams can be product owners, service providers or solutions providers.
KM for consistency and innovation
This briefing contrasts the role of knowledge management in supporting both innovation and consistency.